2020.
Consumer services
Emil-Ilija Perić
The company is building a digital platform that will interconnect business players from retail, manufacturing to the service industry to better manage customer claims and complaints. Their solution is based on a set of digital components in the form of customer databases, data exchange services, mobile apps, and a knowledge base.
Warrantiz digital platform will provide benefits for the consumers by enabling them better management of their assets through the whole lifecycle. Various business players participate in the asset’s lifecycle: production, sales, delivery, service and maintenance, and disposal/recycling. All of these business actors will be part of the Warrantiz digital platform.
Many customer-related processes, especially the ones which involve claims and complaints require the interaction of all participants. The purpose of the company’s business model is to streamline and optimize these processes and activities for the benefit of the consumers and all business participants.
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